Terms of service

TERMS OF SERVICE

Welcome to SoftSoul Threads Apparel and Accessories.

These Terms of Service govern your access to and use of the SoftSoul Threads online store, including browsing our website, purchasing products, and using any services we provide.

By accessing our store or placing an order, you agree to these Terms of Service and our applicable store policies, including our Shipping Policy and Return & Refund Policy. If you do not agree with these terms, please do not use our store.

ABOUT SOFTSOUL THREADS

SoftSoul Threads Apparel and Accessories is a registered business name operating as an online store.

We create and offer wellness-inspired apparel and accessories designed around themes of peace, healing, self-love, growth, and intentional living.

PRODUCTS AND MADE-TO-ORDER ITEMS

Many of our products are made to order and/or fulfilled through print-on-demand services. This means products are produced after an order is placed rather than being held as conventional ready-made inventory.

Because products are made to order, slight variations in color, placement, sizing, texture, or appearance may occur due to manufacturing processes, screen settings, lighting, and differences between product materials.

We make reasonable efforts to display product images, descriptions, colors, and specifications as accurately as possible. However, we cannot guarantee that the color displayed on your device will exactly match the physical product.

ORDERING

By placing an order, you confirm that:

• You are providing accurate and complete information.

• You have reviewed the product description and selected the correct product, size, color, and quantity.

• You have reviewed your shipping information before completing your purchase.

• You are authorized to use the payment method provided.

Once an order is submitted, production or fulfillment may begin promptly. Please review your order carefully before completing your purchase.

SoftSoul Threads reserves the right to cancel or refuse an order where necessary, including in cases of suspected fraud, payment issues, inaccurate information, product availability issues, or circumstances beyond our reasonable control.

PAYMENTS

Payments for orders placed through our online store are processed through available payment methods provided at checkout, including Flutterwave where applicable.

Payment must be successfully authorized or completed before an order can be processed.

SoftSoul Threads does not store customers' complete payment card details. Payment information is handled through the applicable payment processor according to its own terms and security practices.

PRICING

Product prices are displayed on our online store and may change from time to time.

We reserve the right to correct pricing, product information, or other errors that may appear on the store. If an error materially affects an order that has already been placed, we may contact the customer before proceeding with fulfillment.

SHIPPING AND DELIVERY

We ship to supported destinations worldwide.

Orders are generally processed and prepared for shipment within 2–5 business days. Processing times may be longer during holidays, peak seasons, or periods of high order volume.

After an order has been fulfilled and shipped, delivery time depends on the destination, product, shipping method, carrier, and current delivery conditions.

Estimated delivery times are not guaranteed. Delays may occur because of customs processing, public holidays, weather conditions, carrier delays, high order volumes, or other circumstances beyond our reasonable control.

Where available, tracking information will be provided by email after an order has shipped.

Customers are responsible for providing accurate shipping information at checkout. SoftSoul Threads is not responsible for orders delivered to an incorrect address because of inaccurate or incomplete information provided by the customer.

For additional information, please review our Shipping Policy.

RETURNS, REFUNDS, AND REPLACEMENTS

Because our products are made to order and/or printed on demand, we generally do not accept returns or exchanges for:

• Incorrect size selected by the customer

• Change of mind

• Buyer preference

• Ordering the wrong color, style, or product

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.

To help us review your claim, please provide your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where available.

If a claim is reviewed and approved, SoftSoul Threads may provide a replacement or refund in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

INTELLECTUAL PROPERTY

All content on the SoftSoul Threads online store, including brand names, logos, designs, graphics, product images, text, photographs, and other original materials, is owned by or used by SoftSoul Threads with appropriate permission.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission.

Nothing on this website grants you ownership or rights to SoftSoul Threads intellectual property.

USE OF OUR STORE

You agree to use our online store lawfully and responsibly.

You must not use the store to:

• Engage in fraudulent or unlawful activities

• Attempt to interfere with the operation or security of the website

• Submit false or misleading information

• Misuse our content, products, or services

• Attempt to gain unauthorized access to any part of our store or systems

We reserve the right to restrict or terminate access to our store where reasonably necessary to protect our business, customers, website, or services.

THIRD-PARTY SERVICES

Our store may use third-party service providers to support payment processing, product fulfillment, shipping, analytics, website functionality, and other business operations.

Third-party services may operate under their own terms, conditions, and privacy policies.

SoftSoul Threads is not responsible for the independent policies, systems, or actions of third-party service providers, except where applicable law provides otherwise.

DISCLAIMER

Our products are designed as wellness-inspired apparel and accessories and are intended for personal expression and everyday use.

Product statements, themes, affirmations, or inspirational content provided by SoftSoul Threads are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

We make reasonable efforts to keep our store information accurate and up to date. However, we do not guarantee that the website or all information on it will always be complete, accurate, current, or free from errors.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, SoftSoul Threads will not be liable for indirect, incidental, or consequential losses arising from the use of our store, products, or services.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, products, services, payment methods, policies, or legal requirements.

The updated version will be posted on this page, and your continued use of our store after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

CONTACT INFORMATION

Business name: SoftSoul Threads Apparel and Accessories

Business type: Online Store

Email: softsoultreads@gmail.com

Customer support hours: Monday–Friday, 9:00 AM–5:00 PM (WAT)

Response time: We typically respond to customer inquiries within 24 hours, Monday–Friday.

If you have any questions regarding these Terms of Service, your order, or our store policies, please contact us at softsoultreads@gmail.com.

Thank you for choosing SoftSoul Threads.

Calm Your Mind, Wear Your Peace.