Shipping policy

Shipping Policy

At SoftSoul Threads, our products are made to order especially for you. Once your order is placed, production begins before shipment.

Processing Time

Most orders are processed and prepared for shipment within 2–5 business days.

During holidays, peak seasons, or periods of high order volume, processing may take a little longer.

Shipping & Delivery

We ship worldwide to supported destinations.

Free shipping is available to customers in the U.S. and U.K. on orders over $55. Shipping charges and available shipping options for other destinations will be shown during checkout.

After your order has been fulfilled, shipping time depends on your destination, product, shipping method, carrier, and current delivery conditions.

Estimated delivery times may vary, and the most accurate estimated delivery date and available shipping options will be shown during checkout.

Because SoftSoul Threads uses print-on-demand fulfillment, some orders may be fulfilled from different locations depending on product availability and destination.

Order Tracking

Once your order has shipped, you will receive tracking information by email so you can follow your shipment's progress.

Shipping Delays

Delivery times are estimates and may be affected by:

• Customs processing

• Public holidays

• Weather conditions

• Carrier delays

• High order volumes

• Other circumstances beyond our control

We appreciate your patience and understanding if an unexpected delay occurs.

Incorrect Shipping Address