Shipping policy
Shipping Policy
At SoftSoul Threads, every item is made to order especially for you. Once an order is placed, production begins before shipment.
Processing Time
All orders are processed within 2–5 business days before shipping.
Please note that processing times may be longer during holidays, peak seasons, or periods of high order volume.
Estimated Shipping Times
After production is complete, estimated delivery times are:
- United States: 3–7 business days
- United Kingdom: 3–7 business days
- Canada: 5–10 business days
- European Union: 5–12 business days
- Other International Destinations: 7–15 business days
Total Delivery Time
Most customers can expect to receive their orders within 5–12 business days, depending on their location and local carrier services.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment's progress.
Shipping Delays
Delivery times are estimates and may be affected by:
- Customs processing
- Public holidays
- Weather conditions
- Carrier delays
- Other circumstances beyond our control
We appreciate your patience and understanding if unexpected delays occur.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
SoftSoul Threads is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
softsoultreads@gmail.com
Thank you for choosing SoftSoul Threads.
Calm Your Mind, Wear Your Peace.