Refund policy
Return & Refund Policy
At SoftSoul Threads, every product is made to order especially for you. This helps reduce waste and allows us to create each item with care.
Returns & Exchanges
Because our products are custom-made and printed on demand, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Buyer preference
- Ordering the wrong color, style, or product
Please review all product descriptions, color options, and size charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.
Email: softsoultreads@gmail.com
To help us resolve your issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging (if available)
Refunds & Replacements
Refunds or free replacements may be issued for:
- Damaged products
- Manufacturing defects
- Incorrect items received
Once your claim has been reviewed and approved, we will provide a replacement or refund at no additional cost to you.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us at:
softsoultreads@gmail.com
Thank you for supporting SoftSoul Threads.
Calm Your Mind, Wear Your Peace.