Return & Refund Policy

At SoftSoul Threads, our products are made to order especially for you. This helps reduce waste and allows us to create each item with care.

Returns & Exchanges

Because our products are made to order and/or printed on demand, we do not accept returns or exchanges for:

• Incorrect size selected by the customer

• Change of mind

• Buyer preference

• Ordering the wrong color, style, or product

Please review all product descriptions, color options, and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.

Email: softsoultreads@gmail.com

To help us resolve your issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging (if available)

Refunds & Replacements

Refunds or free replacements may be issued for:

• Damaged products

• Manufacturing defects

• Incorrect items received

Once your claim has been reviewed and approved, we will provide a replacement or refund at no additional cost to you.

Approved refunds will be processed through the original payment method where possible. Refund processing times may vary depending on the payment provider and financial institution.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us at:

softsoultreads@gmail.com

Thank you for supporting SoftSoul Threads.

Calm Your Mind, Wear Your Peace.